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Change Management Foundation and Practitioner

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Product Description

Course Length – 5 days

Course Description


Dealing with change and more importantly, the impact of change is a high priority for all organisations. The Change Management Certification has been developed by APMG in partnership with the Change Management Institute (CMI), an independent, global professional association of change managers. Together they have developed a professional ‘body of knowledge’ for the discipline of change management. This body of knowledge now provides an independent benchmark for the professional knowledge expected of an effective change manager.

APMG’s refreshed Change Management certification is fully aligned with the change management body of knowledge.

Course Objectives

The purpose of the Foundation certification is to confirm that a candidate has sufficient knowledge and understanding of Change Management to work as an informal member of a team working on an organisational change initiative. The Foundation certification is also a pre-requisite for the APMG Practitioner certification.

The new syllabus samples a wide range of knowledge regarding the theory and practice of change management including:

· Change and the individual

· Change and the organisation

· Communication and stakeholder engagement and;

· Change practice

The purpose of the Practitioner certification is to confirm whether the candidate has achieved sufficient know-how to apply and tailor Change Management guidance in a given organisational change situation.

A successful Practitioner candidate should, with suitable direction, be able to start applying the Change Management approaches and techniques to a real change initiative - but may not be sufficiently skilled to do this appropriately for all situations. Their individual Change Management expertise, complexity of the change initiative and the support provided for the use of Change Management approaches in their work environment will all be factors that impact what the Practitioner can achieve. Successful candidates will have fulfilled the knowledge requirements for Change Management Institute accreditation.

Target Student

Although there is no mandatory requirement, ideally candidates should have at least two years professional experience working a process environment. The Change Management Practitioner would suit candidates working in the following professions or areas:

· CxO’s

· IT Managers/ Directors

· Senior Project Officers

· Project & Program Coordinator/Managers

· Operations Managers

· Quality Managers

· Business Analysts

· Engineering Managers

· IT Infrastructure Managers

· Internal Consultants

· Professional Consultants

This qualification is aimed at anyone working within a change environment that has responsibilities for identifying, assessing, planning, or managing improvement activities, or reporting on continual improvement activities across the organisation.

The above list is a suggestion only; individuals may wish to attend based on their own career aspirations, personal goals or objectives.


There is no prerequisite to attending this foundation course, although it is recommended that candidates should have a good understanding of business practices. The change management foundation certificate is required to sit for the practitioner level exam.

Course Content

Change and the Organisation

· Drivers for change

· Developing a vision

· Culture and climate

· Emergent change and lifecycle

· Organisational metaphors

· Models of change

· Roles required for change


· Principles

· Identification

· Analysis

· Influencing and listening

· Emotion and demonstration

· Communications

· Cognitive biases

· Remaining people focused

· Improving Communications

· Communications channels

· Collaboration

· Communications Planning

· Larger workshops

Change Impact

· Assessing impact

· McKinsey 7 S

· Stakeholder impact assessment

· Assessing change readiness

· Large change – how to staff

· Building a change team

· Preparing for resistance

· Building team effectiveness

Individual Change

· Learning theory

· Motivation

· Change Curve

· Personality differences

Change Impact

· Levers for change

· Levels of adoptions and critical mass

· Reinforcing systems

Exam Preparation

· Change Management Practitioner exam preparation

· Change Management Practitioner exam

More Information
SKU 035039I
Days Of Training 5.0
Course Number 035039
Page Count 308
Product Type Print and Digital Courseware
Electronic 1
Publication Date 2017-04-03 00:00:00
Curriculum Library Change Management
Secondary Category Business Skills & Knowledge