FAQs

emt Store FAQs

Here you will find answers to Frequently Asked Questions pertaining to purchases, returns, shipping and customization.

If you require additional assistance, please contact emt Store at +971 42857366 or [email protected]

 

How do I place an order?

Our emt store has hundreds of books, and/or digital material that can be ordered through a variety of methods. If you have ordered from us in the past, we encourage you to login into your account so that you receive appropriate pricing associated with your account upon checkout.

If you are just ordering for the first time, you can register yourself as a new user by clicking “create an account” on the login page.  

 

How do I check my order status?

You can view the status of the order by selecting "My Orders" under the My Account link. A tracking number will display for shipped orders. Click the "tracking number" to track the order's shipping status. 

 

Can I track my order online?

Yes. Once an order has shipped, a tracking number displays. Click the "tracking number" to track the order's shipping status.

 

Is it possible to see my order history?

Yes. Orders placed via the web store are available for viewing. Choose "My Orders" from the left-hand links to display options for viewing order history information for your account.  Please note each ordering contact on your account has their own order history.

 

How do I know this site is secure?

We protect the payment and personal (username and password) information you send to us with the industry standard Secure Sockets Layer (SSL) protocol. You will notice that a lock is displayed on the browser when viewing this page. This indicates that only emt Store can access the information you submit. You can also tell our site is secure by looking at the text before the website name at the top of your browser in the address bar. If you see "https", the page is secure, and you know that data you enter onto the page will be sent across the Internet securely.

 

Can I customize my print courseware?

Yes. Please contact [email protected] for more details.

 

Can I cancel/change my order? 

We have streamlined our processes to receive, process, and ship your products quickly and accurately.   Because of this improvement, sales orders cannot be changed once they are submitted.  Sales Orders cannot be cancelled/stopped once the process has started. 

 

Can I return/exchange my order? 

No.

 

If I ordered a Digital Book, when will I Receive my Access Key?

After your order is completed, the Ordering Contact will receive an email within 24 business hours with Access Key and redemption instructions. The Access Key will also be posted on the “Order History” page of your Account when you login, if for any reason you have misplaced your email.

 

When will I receive an Invoice?

Invoices will be submitted electronically to the Bill to Contact on the account once the product has shipped or fulfilled.  For multiple shipments, multiple invoices may be generated.  Any concern(s) with your invoice must be reported within 30 days of receipt and please reach out to us at [email protected]